1. Introduction
PowerHire.hr ("PowerHire", "we", "us") provides recruitment, vetting, assessment and HR management software. We respect your privacy and process personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable laws.
This policy explains what personal information we collect, how we use it, and the rights you have.
2. Information we collect
We collect the following information:
- Account details: first name, last name, email address, phone number and password (stored in encrypted form).
- Company details: company name, website, country and time zone.
- Candidate and employee information that you upload or capture in PowerHire, such as CVs, contact details, assessment results, vetting results and HR records.
- Usage information: IP address, browser and device type, pages visited, log data and cookies.
- Communications: messages you send us, including quote requests and support queries.
3. How we use your information
- To create and manage your account, including your 14-day free trial.
- To provide, operate and maintain the PowerHire platform.
- To process recruitment, assessment, vetting and HR workflows on your instructions.
- To respond to support queries and quote requests.
- To keep the platform secure, prevent fraud and maintain audit trails.
- To improve our products and services.
- To send service updates and, where you have agreed, marketing communications. You can opt out at any time.
- To comply with legal and regulatory obligations.
4. Candidate and employee information
When you use PowerHire to manage candidates or employees, you are the responsible party for that information and PowerHire acts as an operator under POPIA. We process it only on your instructions and to provide the service. You are responsible for having a lawful basis, including any required consent, to collect and process it.
5. Lawful basis for processing
We process personal information where you have given consent, where it is necessary to perform our agreement with you, where the law requires it, or where it is in our legitimate interests and does not override your rights.
6. Sharing your information
We do not sell your personal information. We share it only with:
- Service providers who help us run PowerHire, such as hosting, email delivery and payment providers.
- Integration partners you choose to connect, such as calendar, job portal and CV-parsing services.
- Vetting and verification providers, where you request a vetting check.
- Authorities, where the law requires us to disclose information.
7. Cross-border transfers
Some of our service providers may store or process information outside South Africa. Where this happens, we make sure the recipient is subject to laws, binding agreements or rules that provide an adequate level of protection, as required by section 72 of POPIA.
8. Security
We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, role-based permissions and audit trails. No system is completely secure, and we will notify you and the Information Regulator of any security compromise as required by law.
9. Retention
We keep personal information for as long as your account is active and as needed to provide the service. If your free trial ends and you do not sign up, we will delete or anonymise your account data within [90] days, unless you ask us to keep it or the law requires us to retain it.
10. Your rights
Under POPIA you have the right to:
- Ask whether we hold your personal information and request access to it.
- Ask us to correct or delete your personal information.
- Object to processing, including for direct marketing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator (inforegulator.org.za).
To exercise these rights, contact us at support@powerhire.hr.
11. Cookies
We use essential cookies to keep you signed in and to secure the platform, and analytics cookies to understand how PowerHire is used. You can control cookies through your browser settings.
12. Children
PowerHire is intended for business use and is not directed at anyone under the age of 18.
13. Changes to this policy
We may update this policy from time to time. We will post the updated version on our website and, for material changes, notify you by email or in the platform.
14. Contact us
Email: support@powerhire.hr
