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1. Introduction

PowerHire.hr ("PowerHire", "we", "us") provides recruitment, vetting, assessment and HR management software. We respect your privacy and process personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable laws.

This policy explains what personal information we collect, how we use it, and the rights you have.

2. Information we collect

We collect the following information:

Account details: first name, last name, email address, phone number and password (stored in encrypted form).
Company details: company name, website, country and time zone.
Candidate and employee information that you upload or capture in PowerHire, such as CVs, contact details, assessment results, vetting results and HR records.
Usage information: IP address, browser and device type, pages visited, log data and cookies.
Communications: messages you send us, including quote requests and support queries.

3. How we use your information

To create and manage your account, including your 14-day free trial.
To provide, operate and maintain the PowerHire platform.
To process recruitment, assessment, vetting and HR workflows on your instructions.
To respond to support queries and quote requests.
To keep the platform secure, prevent fraud and maintain audit trails.
To improve our products and services.
To send service updates and, where you have agreed, marketing communications. You can opt out at any time.
To comply with legal and regulatory obligations.

4. Candidate and employee information

When you use PowerHire to manage candidates or employees, you are the responsible party for that information and PowerHire acts as an operator under POPIA. We process it only on your instructions and to provide the service. You are responsible for having a lawful basis, including any required consent, to collect and process it.

5. Lawful basis for processing

We process personal information where you have given consent, where it is necessary to perform our agreement with you, where the law requires it, or where it is in our legitimate interests and does not override your rights.

6. Sharing your information

We do not sell your personal information. We share it only with:

Service providers who help us run PowerHire, such as hosting, email delivery and payment providers.
Integration partners you choose to connect, such as calendar, job portal and CV-parsing services.
Vetting and verification providers, where you request a vetting check.
Authorities, where the law requires us to disclose information.

7. Cross-border transfers

Some of our service providers may store or process information outside South Africa. Where this happens, we make sure the recipient is subject to laws, binding agreements or rules that provide an adequate level of protection, as required by section 72 of POPIA.

8. Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, role-based permissions and audit trails. No system is completely secure, and we will notify you and the Information Regulator of any security compromise as required by law.

9. Retention

We keep personal information for as long as your account is active and as needed to provide the service. If your free trial ends and you do not sign up, we will delete or anonymise your account data within [90] days, unless you ask us to keep it or the law requires us to retain it.

10. Your rights

Under POPIA you have the right to:

Ask whether we hold your personal information and request access to it.
Ask us to correct or delete your personal information.
Object to processing, including for direct marketing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator (inforegulator.org.za).

To exercise these rights, contact us at support@powerhire.hr.

11. Cookies

We use essential cookies to keep you signed in and to secure the platform, and analytics cookies to understand how PowerHire is used. You can control cookies through your browser settings.

12. Children

PowerHire is intended for business use and is not directed at anyone under the age of 18.

13. Changes to this policy

We may update this policy from time to time. We will post the updated version on our website and, for material changes, notify you by email or in the platform.

14. Contact us

Email: support@powerhire.hr

1. Acceptance of these terms

These Terms and Conditions ("Terms") govern your use of the PowerHire.hr platform ("PowerHire", "the Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the company you represent ("you", "Customer").

2. The Service

PowerHire is a cloud-based platform for recruitment, candidate assessment, vetting and HR management. Features available to you depend on your trial or package.

3. Your account

You must provide accurate and complete information when signing up and keep it up to date.
You are responsible for keeping your login details secure and for all activity on your account, including activity by users you invite.
You must be at least 18 years old and authorised to bind your company to these Terms.

4. Free trial

New accounts receive a 14-day free trial, starting on the date of sign-up.
During the trial your package status is "Trial". Trial usage limits may apply.
When the trial ends, access to the Service is suspended. To continue using PowerHire, contact us to sign up for a package.
One free trial is allowed per company. We may end a trial early if we reasonably suspect misuse.

5. Packages and fees

Pricing for packages is provided on request through a quote.
Fees, billing period and payment terms are as set out in your accepted quote or invoice.
Unless stated otherwise, fees exclude VAT.
We may suspend access if fees remain unpaid after the due date.

6. 48-hour money-back guarantee

If you are not satisfied, you may request a full refund within 48 hours of your first paid subscription payment by emailing support@powerhire.hr.

7. Acceptable use

You agree not to:

Use the Service for any unlawful, discriminatory or fraudulent purpose.
Upload content that infringes the rights of others or contains malicious code.
Attempt to gain unauthorised access to the Service or other customers' data.
Copy, resell, reverse engineer or build a competing product from the Service.

8. Your data and candidate data

You own the data you upload to PowerHire.
You confirm that you have a lawful basis, including any required consent, to collect and process candidate and employee information under POPIA and other applicable laws.
We process this data as an operator on your behalf, as described in our Privacy Policy.

9. Assessments and vetting

Assessment and vetting results are provided to support your decisions. Vetting results may come from third-party providers and are supplied as received. Hiring and employment decisions remain your responsibility, and you must comply with applicable employment laws, including the Employment Equity Act.

10. Third-party integrations

The Service may connect to third-party services that you choose to enable. Your use of those services is governed by their own terms, and we are not responsible for them.

11. Intellectual property

PowerHire and its software, design and content remain our property. We grant you a limited, non-exclusive, non-transferable right to use the Service during your trial or subscription.

12. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out scheduled maintenance and will try to give notice where possible. Support is available at support@powerhire.hr.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your account if you breach these Terms, fail to pay fees, or if your trial expires without signing up. On termination, we will handle your data as described in our Privacy Policy.

14. Disclaimers and limitation of liability

The Service is provided "as is". To the extent permitted by law, PowerHire is not liable for indirect or consequential loss, loss of profits or loss of data. Our total liability in any 12-month period is limited to the fees you paid us in that period.

15. Indemnity

You indemnify PowerHire against claims arising from your use of the Service, your data, or your breach of these Terms or applicable law.

16. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes, and continued use of the Service after the changes take effect means you accept them.

17. Governing law

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

18. Contact us

Email: support@powerhire.hr